Customer Service Officer

October 5, 2020
Company : MekongNet
Type : Company
Category :
Customer Service Officer

Job Information

  • Career Level : Entry Level
  • Term : Full-Time
  • Numer of Experience (Year) : 1 Year
  • Location :
  • Hiring (Person) : 2
  • Industry : Others
  • Salary :
  • Qualification : Bachelor Degree
  • Sex : Female
  • Age :
  • Public Date : 5 October, 2020
  • Close Date : 31 October, 2020
  • Maritals :
Career Level Entry Level Term Full-Time
Numer of Experience (Year) 1 Year Location
Hiring (Person) 2 Industry Others
Salary Negotiable Qualification Bachelor Degree
Sex Female Language English
Age Public Date 5 October, 2020
Close Date 31 October, 2020 Maritals

Job Description

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor

Job Requirement

• Bachelor Degree/High Diploma in Business Administration, Accounting/Finance or other related field
• At least 1-year experience in Customer Service function
• Ability to articulate and simplify customer issues and solution
• Good spoken and written Khmer/English, Chinese is a plus
• Be computer literate especially in Microsoft Office

How to Apply

AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Sangkat Boeung Raing, Khan Daun Penh, Phnom Penh
Tel: 023 226 622, H/P: 081 831 516 / 061 226 648, Email: [email protected]
Early applications will be prioritized.
Applications must be submitted before 31 October 2020 and will not be returned.
Only short-listed candidates will be contacted for interview.

Contact Information

Phone : 081 831 516 / 061 226 648
Email : [email protected]
Website : https://mekongnet.com.kh/
Address : AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Phnom Penh,

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